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Wednesday, 16 January 2013 12:31

Shipping and Claims Policy & Terms and Conditions

If your order at GetCarports.com or affiliated companies requires shipping through a third party shipping company, we will assist you through the process.  The following terms and conditions apply to all orders that are shipped via GetCarports.com's shipping department.

Upon placing your order, you will be responsible for paying for an estimated freight quote based on the current rates and fuel surcharges.  You will receive a notification via email when your order has been shipped from the warehouse facility.  It is not up to GetCarports.com when your order is shipped and GetCarports.com is not responsible for the time frame it takes to have your order ready to ship from the date you place your order, nor from the time it takes to get your shipment from the date it ships from the warehouse.

At the time you receive your shipment, GetCarports.com recommends for all customers to inspect all pieces of the shipment inside and out to check for possible damages and missing parts.  If damages are suspected, write on the bill of laden (shipping document) that the trucking company provides you to sign to accept delivery that the shipment has possible damages or missing parts.  In order to have a successful insurance claim so that we can replace your parts without any delays, this is required.  There are no exceptions.  There is no way for us to guarantee replacement of damaged or missing parts if the shipping documents are not marked as damaged/missing at the time of delivery while the trucking company is still present.  At the time you mark damaged/missing parts on the bill of laden, you need to contact our customer service department at 866-267-3790, to notify GetCarports.com of the claim.  You will be asked to make a full inventory of the parts you received and fax them to 479-885-2977.  We will review your documents, contact the appropriate parties and notify you of the next steps.

If properly documented at the time the shipment is received, replacement(s) typically are made top priority over all other orders.  Customer service for our customers is our top priority at all times!