Below are disclaimers and legal information regarding GetCarports.com, Coast to Coast Carports and Affiliates.
GetCarports.com nor any of the other sponsors, contributors, make any representations or warranties regarding the accuracy, reliability, completeness, currency or usefulness of any content contained in or linked from this web site, any give-a-ways, any contests, etc.
Content may include inaccuracies or typographical errors. Changes are periodically made to the information herein. In all events, you - and not Getcarports.com or any of the affiliates or partners - bear complete responsibility for any reliance on such content. Nothing herein should be construed as providing legal advice of any kind!
Questions, issues or comments concerning our disclaimers & legal information, terms & conditions and rules & regulations should be directed in writing at: Coast to Coast Carports, Inc. c/o Getcarports.comPO BOX 100Knoxville, AR 72845 USA
If your order at GetCarports.com or affiliated companies requires shipping through a third party shipping company, we will assist you through the process. The following terms and conditions apply to all orders that are shipped via GetCarports.com's shipping department.
Upon placing your order, you will be responsible for paying for an estimated freight quote based on the current rates and fuel surcharges. You will receive a notification via email when your order has been shipped from the warehouse facility. It is not up to GetCarports.com when your order is shipped and GetCarports.com is not responsible for the time frame it takes to have your order ready to ship from the date you place your order, nor from the time it takes to get your shipment from the date it ships from the warehouse.
At the time you receive your shipment, GetCarports.com recommends for all customers to inspect all pieces of the shipment inside and out to check for possible damages and missing parts. If damages are suspected, write on the bill of laden (shipping document) that the trucking company provides you to sign to accept delivery that the shipment has possible damages or missing parts. In order to have a successful insurance claim so that we can replace your parts without any delays, this is required. There are no exceptions. There is no way for us to guarantee replacement of damaged or missing parts if the shipping documents are not marked as damaged/missing at the time of delivery while the trucking company is still present. At the time you mark damaged/missing parts on the bill of laden, you need to contact our customer service department at 866-267-3790, to notify GetCarports.com of the claim. You will be asked to make a full inventory of the parts you received and fax them to 479-885-2977. We will review your documents, contact the appropriate parties and notify you of the next steps.
If properly documented at the time the shipment is received, replacement(s) typically are made top priority over all other orders. Customer service for our customers is our top priority at all times!
Policy for products: Coast-to-Coast Carports, T-N-T Carports, T-N-T Metal Buildings, American Steel Carports, American Carports
In order to be very clear with all customers, we go over our policy throughout several steps of our ordering process.
1. When the order is placed, verbally by telephone. 2. Calls may be recorded and placed on file for any question. 3. At the bottom of every page of our website, under Disclosures & Legal. 4. In the emailed order receipt, detailing our policies, which we retain a carbon-copy of to keep as proof that customers receive the order receipt.
OUR REFUND POLICY:
GetCarports.com, does not offer a refunds on canceled orders because every order placed is a special order. When ordering, you agreed to the terms and conditions of the contract which includes our no refund policy. In addition, phone customers where read the following no refund policy before they placed thier orders.
“The order you are placing today may be canceled. If you do cancel, your initial down payment that you are putting towards your order today is not refundable. The reason the down payment is non refundable is because it goes towards the preparation, paperwork and processing of your order today. It is our customer’s responsibility to know if they need a permit or not, before they place their order. In the event that you do cancel the order you are putting in today, the down payment will be lost since it is used towards the preparation, paperwork and processing of your order today. A good faith effort will be made, but not guaranteed to complete your order within 60 days. By ordering today, you are agreeing to our policy.”
There are absolutely no exceptions to our refund policy. It is up to the customer to work with the manufacturer to setup delivery, installation, etc. At no time is the sales office (GetCarports.com) responsible for unexpected circumstances due to manufacturer. If circumstances arise, it is the responsibility of the customer to work that out with the manufacturer solely, not GetCarports.com. Even if the customer cancels the order and refuses delivery and/or installation, our services preformed are for the preparation, paperwork and processing of the order, not towards the product itself.
In order to show good faith with our refund policy, GetCarports.com will retain a store credit for the amount of down payment paid at the time of order. That store credit may be used towards the future down payment of a future order placed with our company. The store credit must be used within three (2) years or the credit will be forfeited.
GetCarports.com is not responsible for any manufacturers guarantees, warranties, installation issues, delivery times, and any other unforeseen problem(s) that could arise throughout the process of delivery, shipping and/or installation. GetCarports.com will work in good faith with the customer and the manufacturer to assist in resolving issues if any develop as long as both parties are giving reasonable and conscious effort to resolve the issue. GetCarports.com takes great pride in selling the featured brands but are only hold responsibilities of a "dealer" for these manufacturers. As a dealer, GetCarports.com resolves the right to hold down payment(s) made to GetCarports.com to be non-refundable because the down payment is considered for the preparation, paperwork and processing of your order, not towards the actual product itself.
The bottom line is that you'll know the bottom line. We build the exact carport you want and you know exactly how much you'll pay for it. The pricing on the carport configurator may vary, we hold no responsibility or represent any obligations for any possible technical problems and/or errors in pricing. Once your carport order is placed through the carport configurator, it will be processed pending approval from management, until then we have the right to refuse any order for any reason and also hold the right to change pricing at any time prior to order confirmation. (example: if you get a carport estimate, the next day the price may be different if we have a sale or price increase) It's not likely that there will be any differences, this is purely our disclaimer just in case.
Orders through manufactures must be confirmed by the manufacturers district office before being accepted. GetCarports.com will notify customers within 3 weeks of placing order if there are any pricing differences or bracing recommendations. In some cases there many be differences in pricing due to some areas requiring extra bracing or certification. This rarely happens but it is a possibility. Rest assured that customer's interest is priority. In order to better server it's customers, GetCarports.com contact the manufacturer's district office (according to local order placed) to confirm pricing and order details within 24 business hours of order being taken incase there are any pricing differences of the special order item.
Taxes are applicable to all units that are delivered and installed sales because the manufacturer delivers and installs the product for you.
"The carport is awesome!"
Rating by: Emilio - Texas: 5.0 stars
22525 Interstate 40Knoxville, AR 72845
12721 I-27 SouthAmarillo, TX 79118
340 Centennial Dr.Heyburn, ID 83336
210 E. Locust, St.Stanfield, OR 97875
Please direct all sales inquiries to 1-866-681-7846
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